Dumbo Hardware takes pride in the trust and loyalty of our esteemed customers. Recognized by over 1900 online reviews from the U.S., and with valued collaborations, we are dedicated to providing quality products that blend handcrafted precision and industrial expertise. Our store is located at 115 Front St, Brooklyn, NY 11201, USA. For any inquiries, feel free to call us at +1 718 – 875 – 3248 or email us at [email protected]. We also offer free shipping on all purchases.
Cancellations:
Eligibility for Cancellation: Products purchased from Dumbo Hardware can be cancelled within 48 hours after placing the order and before shipping. Customized orders are not eligible for cancellation.
Returns for no reason:
Eligibility for Return: Products bought from Dumbo Hardware can be returned within 30 days from the date of receipt. Items must be unused and in their original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Refund Process: Once your return is received and inspected, your refund will be processed, and a credit will be applied to your original payment method.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as there may be some processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
Exclusions:
Items affected by defects or quality issues are covered by our warranty policy and not included in this section.
Customized items are not eligible for returns. Only regular items may be refunded.
Items damaged due to misuse, negligence, or improper maintenance are not eligible for returns or refunds.
Products that have been modified or altered without Dumbo Hardware’s authorization are ineligible for return.
For any further questions or concerns regarding our return policy, please don’t hesitate to contact us. Thank you for choosing Dumbo Hardware.
